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Usb Dongle Update License

USB-Dongle Update License​

Creating a dongle update license requires an existing license. The end customer needs to provide the dongle number in advance. Please refer to the section "License Updates" for details on prerequisites.

Do I need the Dongle for creating a License Update?

No! The dongle is not required to perform the license update. All required update information is send to the end customer. The update is done by the end customer himself using provided information and files.

When creating a dongle update license the following dialog is shown: 

  1. Enter the dongle number provided by the end customer into the text field. Copy and paste operation is supported.
    It is the number printed after "Licensed to: Dongle:" in the Help->About dialog below.
    Select the dongle type in the drop down box.

    Where do I find the actual dongle number of a license?

    The customer needs to tell you the dongle  number and the dongle type by phone or email. The customer can review his actual dongle number in the Help->About dialog of his installed product. The dialog also contains the product name, serial number, dongle number, licensed modules, etc.

    Ask the customer to do the following:

    Start the product application

    From the Help Menu in the software, choose the About Command.

    A dialog similar to the one shown below is displayed then:

    The customer needs to tell you / email you the numbers marked with a red rectangle.In some cases, it might be useful to take a screenshot of the dialog. (A screenshot of the active dialog can be taken with ALT-Print Screen keys.)

  2. Click the OK Button to continue.
    The Licensing Tool connects to the licensing server and information on existing license(s) related to the entered dongle number are retrieved. This may take a while. The following dialog is shown with actual license status:

    Already licensed product (Base Software) and Add-On Modules are listed read-only in the upper part of the dialog.
    Add-on modules available for a license update are listed in the lower part and can be checked.
    In the lower part of the dialog the actual serial number is shown read-only.

  3. Check the Add-On Module(s) required for the license update.
    At least one Add-On Module needs to be selected for the update!

    Which modules does the final license contain?

    After selection of appropriate add-on modules, all selections will be added to the previous license. A new dongle license is created containing all licensed components. The end customer needs to install the dongle update using information provided by the Licensing Tool (see below). After updating the dongle the product will have all the functions of the previous license plus all new add-on modules.

  4. Insert a unique purchase order number (PO#).
    This number is used as a reference on the invoice sent by labCognition to your company. This is a mandatory field!

  5. Choose a software installation *.msi file to let the Licensing Tool automatically determine the software version you are going to ship to the end customer. Click the icon to select a *.msi file on your local hard disc or USB-Key. The product name and the version number are shown in the field then.

  6. Click the Create License Button to continue.
    The following dialog is shown to let you review your choice before submitting the license update request:

  7. Click the Yes Button to create the update license**
    Click** the No Button to return to the previous step.
    This may take a while, because the information needs to be transferred to the licensing server.
    In case the USB-Dongle to be updated is connected to your PC, the dongle update is directly installed to the dongle. In this case the following message is shown:

    Otherwise, the update needs to be send to the customer by email. The following message is shown:

  8. Click the Yes Button, if you like to create an email with the license information that can be send to the end customer (Optional).**
    Click** the No Button to skip this step.

    Why is the dialog shown?

    You may setup to show this dialog in the Licensing Tool Options. Please refer to the section "Send Email after License Update" for details.

    When choosing Yes an email is created using your default email program. The email body text is taken from the pre-defined email template.

    Enter the email address of the end customer into the recipient field.

    Click the Send Button to submit the email.

    NOTE: The email must be sent or discarded before you can continue working with the Licensing Tool! Otherwise the Licensing Tool is blocked!

    NOTE: Attached to the email is a ZIP-archive containing all relevant files to perform the license update at the end customer's site.

  9. The following dialog is shown now:**

    Click** the OK Button to copy the license update to a USB-Key (Optional).**
    Click** the Cancel Button to skip this step.

    Why is the dialog shown?

    You may setup to show this dialog in the Licensing Tool Options. Please refer to the section "Create Update USB-Key" for details.

    Connect a blank USB-Key to your computer.

    Click the OK Button, to start copying the product files to the USB-Key.All required files located to perform a dongle license update are copied to the USB-Key automatically.

    After completion of the process you are prompted again.

    NOTE: The USB-Key contains all required files to perform the dongle license update at the customer's site. The end customer just needs to connect the dongle and the USB-Key to his computer and the update is done automatically. The Update Tool tells the customer what to do. Please refer to the manual "Using the Dongle Update Tool" for details.

  10. Click the Print Label Button to print a license label (Optional)
    After completion of serial number update license creation the Licensing Tool returns to the setup window shown above. Now all fields are filled for review. You may select and copy and paste any field contents into the clipboard for use in other applications.
    This is useful if you like to create a license label with another application.

Why is the Print Label Button not shown in my Licensing Tool?

The Licensing Tool only supports DYMO Label Printers by default. Please review the section "Setup DYMO Label Printer" for details. The button only becomes visible if a valid DYMO label template file (*.LWL) is available in the start-up folder of the Licensing Tool.

License Information is sent to Clipboard!

If you do not have a DYMO Label Printer you may use any other printer or software to print the license information. For convenience the Licensing Tool copies the full license information into the clipboard automatically. The following information is provided:

PO# number (contents of the placeholder %ORDERID%)

Software name (contents of the placeholder %PRODUCT%)

Software Version (contents of the placeholder %VERSION%)

Serial Number (contents of the placeholder %SERIALNO%)

Dongle Number (contents of the placeholder %DONGLEID%) This field is only copied when creating a dongle license or dongle license update.

  1. Click the Close Button to return to the Main Window.
Why do I need to return to the Main window?

Each license creation is closed process and should not be mixed up with other processes. Therefore you need to return to the Main Window first to start the next process. The window is kept open for convenience to let you copy and paste contents.